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Essentials of conflict-resolution theory |
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Negotiations |
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Interest-based mediation |
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Spectrum of mediation styles |
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Essential communication/people skills |
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Emotional and psychological considerations |
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Face-to-face mediation and caucusing |
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Moving through impasse |
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Intercultural considerations in mediation |
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Reaching effective agreements |
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Ethical rules and interesting ethical dilemmas |
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Effective mediation of business, workplace, labor/employment, healthcare, real estate, construction, land-use, intellectual-property, personal-injury, probate/trust, intercultural, international, and organizational disputes |
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Premediation and follow-up procedures |
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Negotiating monetary settlements |
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Attorney advocacy and fee issues |
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Insurance issues and representatives |
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Communication and coping skills: managing deadlocks, difficult people, and emotionally charged situations |
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Career options and resources |
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Managing and marketing your business |
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